User Access States

As a user, there are several states that your profile can be in. This can be determined by the administrators, or by your level of activity on the platform.

This guide will go through the different states, as well as how they are achieved and how to change them.

Locked account

Ten failed sign-in attempts will cause your account to be locked; a locked account cannot be used.

Contact your Organization Admin to unlock your account.

Suspended Account

There are two reasons your account may be suspended:

• Your account has been inactive for 60 days. In this case, you will receive an email notifying you of your inactivity both seven days and one day prior to the suspension.

• An administrator has suspended your account.

A suspended account cannot be used, however, if your account has been suspended due to inactivity, you can unsuspend your account by resetting your password.

You can reset your password via the Zeta Login login screen.

On the login screen, click Forgot Password?

Enter the email address associated with you account and click Next

You will receive an email with a link to reset your password; follow the instructions and enter a new password to reactivate your account.

Alternatively, contact your Organization Admin.

Note: If an administrator has suspended your account, you will not be able to gain access via resetting your password and you must contact an Organization Admin to unsuspend your account.

Deactivated account

To maintain security, limit data retention, and to protect the privacy of your users, Zeta Login will deactivate any user account 120 days after was suspended. Contact your Organization Admin in the first instance to activate your account.